Terms of Service

Last Updated: March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Ignite AI Solutions Ltd ("we", "us", or "our"), a company registered in England and Wales under Company No. 16194166, with its registered address at 79 Queens Road, Richmond, Surrey, TW10 6HJ.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Our Services

Ignite AI Solutions provides AI consultancy, advisory, and implementation services to businesses, including but not limited to:

• AI readiness assessments and capability scoring
• AI strategy development and roadmapping
• Governance framework design and implementation
• Pilot programme delivery and management
• Training, workshops, and ongoing advisory services

The specific scope, deliverables, and timelines for any engagement shall be set out in a separate Statement of Work ("SOW") or proposal agreed by both parties prior to commencement.

3. Client Obligations

To enable us to deliver our services effectively, you agree to:

• Provide timely access to relevant personnel, data, and systems as reasonably required
• Ensure that any information you provide to us is accurate and complete
• Designate a primary point of contact for each engagement
• Review and provide feedback on deliverables within the timeframes specified in the SOW

Delays caused by a failure to meet these obligations may result in revised timelines and, where applicable, additional charges.

4. Fees and Payment

All fees shall be as set out in the applicable SOW or proposal. Unless otherwise stated:

• Invoices are issued in accordance with the payment schedule specified in the SOW
• Payment is due within 30 days of the invoice date
• All fees are quoted in pounds sterling (GBP) and are exclusive of VAT, which shall be charged where applicable
• Late payments shall attract interest at the rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

We reserve the right to suspend services where payment is overdue by more than 14 days.

5. Intellectual Property

Our IP: All methodologies, frameworks, tools, templates, and pre-existing intellectual property used or developed by Ignite AI Solutions remain our exclusive property. This includes, but is not limited to, our Human Capability Scoring framework, assessment tools, and proprietary training materials.

Client IP: All data, materials, and information provided by you remain your property. You grant us a limited licence to use such materials solely for the purpose of delivering the agreed services.

Deliverables: Upon full payment, you shall receive a non-exclusive, perpetual licence to use the deliverables created specifically for your engagement. We retain the right to use anonymised and aggregated insights derived from our work for the purpose of improving our services and methodologies.

6. Confidentiality

Both parties agree to treat as confidential any non-public information disclosed during the course of an engagement. This obligation shall survive the termination of these Terms for a period of two years.

Confidential information shall not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is independently developed without reference to the disclosing party's confidential information.

7. Data Protection

We process personal data in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data on your behalf, we shall enter into a separate Data Processing Agreement.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our total aggregate liability arising out of or in connection with any engagement shall not exceed the total fees paid by you under the relevant SOW in the twelve months preceding the claim
• We shall not be liable for any indirect, consequential, or incidental losses, including loss of profit, loss of revenue, loss of data, or loss of business opportunity
• We shall not be liable for any losses arising from your failure to implement our recommendations, or from decisions made based on our deliverables without independent verification

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Warranties and Disclaimers

We warrant that our services shall be performed with reasonable skill and care, consistent with generally accepted industry standards.

Save as expressly set out in these Terms, all warranties, conditions, and representations, whether express or implied (by statute, common law, or otherwise), are excluded to the fullest extent permitted by law.

AI technologies are evolving rapidly. We do not guarantee specific outcomes, financial returns, or that any AI solution will be suitable for your particular circumstances. Our recommendations are based on our professional judgement at the time of delivery.

10. Termination

Either party may terminate an engagement:

• By giving 30 days' written notice to the other party
• Immediately, if the other party commits a material breach of these Terms and fails to remedy that breach within 14 days of receiving written notice
• Immediately, if the other party becomes insolvent, enters administration, or is subject to any analogous event

Upon termination, you shall pay all fees due for services performed up to the date of termination. We shall return or destroy any confidential information belonging to you, subject to any legal retention requirements.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, pandemic, government action, fire, flood, or failure of third-party telecommunications networks.

12. General Provisions

• Entire Agreement: These Terms, together with any applicable SOW, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements.
• Amendments: We may update these Terms from time to time. The most current version shall always be available on our website.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: A failure to exercise, or delay in exercising, any right or remedy shall not constitute a waiver of that right or remedy.
• Third Parties: These Terms do not confer any rights on any person or party other than the parties to these Terms under the Contracts (Rights of Third Parties) Act 1999.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us via our Contact Page.

Ignite AI Solutions Ltd
Company No: 16194166
79 Queens Road, Richmond, Surrey, TW10 6HJ