After your set-up
Claude managed service for UK teams
Our Claude managed service keeps your team's Claude plugin supported after the set-up. It is for UK teams running a Governed SME plugin. If yours is not Governed yet, we set your governance at onboarding. It includes support tickets, agreed SLAs and ongoing data mapping, with project work on request.
What's included
Support for the plugin your team uses every day.
Support tickets
Your team raises a ticket when something in the plugin needs looking at, and we work it through with you.
Agreed SLAs
We agree the service levels with you before the service starts, and we work to them.
Ongoing data mapping
As your systems and your team change, we keep the map of what data the plugin can reach, and where it goes, up to date.
How onboarding works
Governed first, then supported.
The managed service runs on a Governed plugin. If yours is not Governed yet, onboarding gets it there.
- A call about your team, the plugin and the systems it reaches.
- Already Governed? We pick up from your AI Policy, DPIA screening and Manifesto as they stand.
- Not Governed yet? We set your governance at onboarding: your AI Policy, DPIA screening and Manifesto, enforced inside the plugin, with web access and connectors switched on.
- We agree your SLAs, then support starts.
Project work on request
When you need more than support.
A new workflow, another system to connect, or a change to how a room uses Claude. Tell us what you need and we scope it with you before any work starts.
Price
What it costs
Priced by team size. Ask us.
FAQ
Common questions
Who is the Claude managed service for?
UK teams running our SME plugin on Governed. If your plugin is still Restricted, we set your governance at onboarding, so your team starts the service Governed.
What does the managed service include?
Support tickets, agreed SLAs and ongoing data mapping. Project work is available on request, and we scope it with you before it starts.
How much does it cost?
It is priced by team size. Tell us how many people use the plugin and we will come back to you with a price.
We have not had the SME set-up yet. Where do we start?
Start with the SME set-up. We baseline your organisation's Claude set-up so everyone starts on the same structured set-up, then we train your team on best practice. The managed service follows once your plugin is Governed.