Claude forgets everything between chats. Ember is a folder in your own cloud storage that it reads before it answers you and writes to when you tell it something worth keeping. Every page says where the fact came from, who owns it and when it was checked. Nothing is deleted, and nothing is written until you say yes.
£1,500 exc VAT, built with a trained IgniteAI practitioner. £3,500 exc VAT with Claude Built in a Day.
In your head, in your inbox and in a folder somebody made in 2024. So every chat starts from nothing, every new person asks the same questions, and the price list you changed in March is still the one Claude quotes in April.
You explain the business again. Who the client is, what you charge, what you decided last month. Claude does the work well and forgets it all by the next tab.
The one person who knows why you stopped using that supplier is on holiday. The decision was made in a meeting and written down nowhere.
A document gets updated and three copies of the old one survive. Claude finds one of them, sounds confident, and quotes a price you retired.
Ember is a folder called ember inside your Cowork folder, in your own cloud storage. The documents you give it go into a raw folder exactly as they arrived and are never touched. Claude writes its own short pages from them.
Every page carries where the fact came from, who in your business owns it, when it was last checked and when it needs checking again. A page with no source is never written. When a fact changes, the old page stays and is marked as replaced, so you can always see what you used to believe. If two sources disagree, Claude says so and asks you.
You open the folder in Obsidian, a free note app, and see your business as a map: coloured dots joined by lines. Click any dot to read the page.
Four runs keep it alive. A daily structural check, the Friday review you answer, a monthly re-check against your live systems, and a quarterly test of the twenty questions.
About twenty minutes, one question at a time. One paragraph on what your business does and how it makes money, which you write. The three things that matter most right now. Which system owns your money, which owns your customers, which owns your diary. Who owns which kind of knowledge, a name every time. Three rules. The ten questions you most want answered correctly, and Claude suggests ten more.
Your practitioner runs it with you, then proves the storage can keep a file up to date before anything else happens.
The price list, the service descriptions, the last three proposals, the meeting where you decided to stop doing the thing. Each one is captured as it is and compiled into pages. Anything that contradicts something else is shown to you with both versions.
You leave the build with the map open on your screen and the first twenty questions answerable.
Ask what you charge, what you decided, who the contact is. Every claim carries a citation to the page it came from, and a line saying how trusted and how old the fact is. When the answer is not there, Claude says so and offers to look with you, rather than guessing.
A page past its review date is never the source for a number that leaves the business.
A short list, one line each: pages due a check, two sources that disagree, questions it could not answer this week, and the things you told Claude in passing, each with your own words quoted. You answer yes, no or replace. Claude applies it and shows you the files it changed.
Skip a Friday and nothing breaks. The list is longer the next week.
They are built into every skill, so they hold on day one.
A guess never becomes company knowledge. Every page names where the fact came from.
A changed fact gets a new status and a dated note. The old page stays.
Deletion is a human act. The skills do not have it.
The raw folder holds what you gave it, exactly as it arrived, and nobody edits it.
Things you say in passing wait for Friday, quoted in your own words, until you say yes.
A miss is reported as a miss and logged, so the gaps get filled rather than papered over.
Ember holds how your business works and what it decided. It never holds passwords, keys, card numbers, bank details or any login. National Insurance, passport or driving licence numbers. Health information about anyone. Payroll, individual pay or HR records. Anything a customer told you in confidence.
Customer names, addresses and what they bought are business records and may go in. More than that needs the full governance pack first, and Claude will stop and say so. Ember changes what Claude knows. It changes nothing about what Claude is allowed to do.
Built with a trained IgniteAI practitioner. Runs when you ask it to.
For a business of one or two people. Claude set up to do your weekly work on a schedule, with a memory it keeps.
All prices exclude VAT. See all pricing.
Ember is your business's memory for Claude. It is a folder called ember inside your Cowork folder, in your own cloud storage. Claude reads it before it answers you and writes to it when you tell it something worth keeping. Every page says where the fact came from, who in your business owns it, when it was last checked and when it needs checking again. Nothing is deleted by Claude, and nothing is written into your business knowledge until you say yes.
You need it to see the map. Obsidian is a free note app that opens a folder of plain text files and draws the links between them. No account is needed. Claude works from the folder whether Obsidian is open or not.
In your own cloud storage, in a folder you own. Google Drive, OneDrive or Dropbox all work. If you stopped working with us tomorrow, the folder and everything in it stays yours, in plain text you can open with anything.
No. Deletion is a human act and the skills do not have it. When a fact changes, the old page stays and is marked as replaced, so you can always see what you used to believe. The documents you give it go into a raw folder exactly as they arrived and are never touched.
Customer names, addresses and what they bought are business records and may go in. Passwords, card and bank details, National Insurance numbers, health information, payroll and anything told to you in confidence never go in. Personal data beyond the basics needs the full governance pack first, and Claude will stop and say so.
The setup interview takes about twenty minutes, one question at a time: what your business does, the three things that matter most right now, which systems own your money, customers and diary, who owns which knowledge, three rules, and the ten questions you most want answered correctly. Then your practitioner compiles your first sources into pages and opens the map with you.
Both. On its own, Ember runs when you ask it to. With Claude Built in a Day, the daily check, the Friday review, the monthly re-check against your live systems and the quarterly test of twenty questions are scheduled for you. The pair is £3,500 exc VAT, £500 off buying them separately.
Ember is the memory. For a team, the same idea sits inside Claude for Teams, with the governance set first.
£1,500 exc VAT on its own. £3,500 exc VAT with Claude Built in a Day.